Are your sales agents still using personal whatsapp chat for sales? You maybe at risk.
Attrition in sales is ~35%. Sales happens on whatsapp chats. DashCX brings all sales chat on one number with everyone getting their own account and a managed team inbox. You get unparalleled visibility, accountability and control of all activity happening on chat.
Loop in multiple teams and agents to the WhatsApp conversations
- Make your sales processes frictionless by adding multiple teams/agents in chats to close the sales quickly and increase your sales with targeted WhatsApp campaigns.
- Enable lead enrichment on the same chats where they were contacted last time, help customers with the right answers, and forward customers to the right agent on WhatsApp.
Save & view the chat history right from the beginning with the conversation module
- Create private notes alongside customer-facing chats to enable visibility into conversations and keep all the chats in one place to increase scalability.
- Enable customer feedback to your agent chats for boosting customer experiences, increase accountability, and collect actionable insights based on data.
Deliver a personalized messaging experience with automated chatbots, quick replies, sticky agents
- Increase sales efficiency with productivity tools - Chat labels for organizing conversations and enable quick replies in chats to keep the conversation engaged and ongoing with customers .
- Enable sticky agents to direct customer chats to the preferred agents and also automatically trigger the payment, and order update templates through real-time messaging .
Mobile App support to address customer issues quickly and solve them on time
- A mobile app makes closing sales easy and convenient and lets your sales team meet your customers anywhere. Visiting customers will be easier with fewer brochures and battle cards.
- Respond quickly to customer needs with specific information that motivates them to buy. Sales executives have immediate access to product descriptions, specifications, and pricing.